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Emergency Contacts

The Staff Counselling Service is not an emergency service

We are not a crisis service. Please see below for whom to contact in an emergency if you have immediate concerns about your wellbeing or mental health

  • Contact your GP. Outside normal surgery hours, the Urgent Care Cambridgeshire service is available - see below.

Other Useful Contact Details

NHS 111

In England call 111 for 24-hour emergency medical advice and information. It provides 24-hour access, seven days a week, 365 days a year, to mental health care, advice and support. 

First Response Service 

From September 2016, a new urgent mental health service is available in Cambridge for anyone, of any age. You can now call 111, select option 2 and speak to a mental health professional 24/7.

This NHS service can offer urgent and timely support for people in mental health or emotional crisis. 

A specialist healthcare professional, 'First Responder' will talk to you and assess your needs.  Someone may come out to see you or arrange for you to go to The Sanctuary (open 6pm-1am, 7 days a week) which is a safe place providing support for people in crisis. 

Please note that all medical emergencies still need to attend A&E at Addenbroke's Hospital.


SARC - Sexual Assault Referral Centre

The Elms, Hinchingbrooke Hospital, Hinchingbrooke Park, Huntingdon, Cambridgeshire, PE29 6NT

Tel: 0800193 5434     http://www.theelmssarc.org


Samaritans - Freephone Helpline - 116 123

4 Emmanuel Road, Cambridge CB1 1JW.
24-hour helpline: 01223 364455
Email: jo@samaritans.org
Samaritans

Befriending helpline for those in crisis or despair. Open 24 hours and 365 days.


Addenbrooke's Accident and Emergency (A & E)

Addenbrooke's Hospital, Hills Road, Cambridge
Tel: 01223 217118


Urgent Care Cambridgeshire

Overnight and at weekends, Urgent Care Cambridgeshire provide the out of hours GP service. They are based at Chesterton Hospital, Union Lane.  Please remember that this service is for conditions which cannot wait until your GP practice is open.

Out of hours GP service

Tel: 0330 123 9131